Designer Exchange

COVID-19 Update: Your Orders

Wednesday, Mar 25, 2020 2:29PM EST

We have all been overwhelmed by the positive support for Designer Exchange by our loyal clientele and our outstanding staff members. Your support means that when the world returns to normal, we will have a healthy and happy business, team and customer base.

None of us will have experienced anything like we are currently seeing, and we are sure that none of us would want to see it again. COVID-19 is affecting every part of society in a way that could not be anticipated.

Many of you want to buy online but have expressed worry about not being able to reach your local post office to return should there be a problem. From today, we will be extending our online returns policy to 40 days.

We are still able to fulfil orders however there may be delays. This is something that in the current climate is unavoidable as we cannot staff our company in a way that puts anyone at risk.

We have a dedicated Customer Services team and they will be on hand to help with any questions about orders or timeframes that you may have. You can contact them on designerexchange.wecare@webuy.comand they will do their very best to assist you.

Above all else we want everyone and their families to be safe, healthy and happy. We want you to be able to return to normal once this crisis has elapsed.

Stay safe and home.

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Designer Exchange Ltd.
Lower Ground Floor, 32-38 Scrutton Street,
London, London EC2A 4RQ
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